FAQ

Answers to the questions we are asked most often about ordering, shipping, returns and the cartridges themselves. Everything below reflects our published shipping, refund and terms of service policies. If your question is not covered here, email info@fenriscartridges.com and we will reply within 1-2 business days.

All orders are processed and shipped from our warehouse in Liverpool, United Kingdom. We aim to dispatch within 1-2 business days of payment; orders placed at the weekend or on a public holiday are processed on the next business day.

UK standard (Royal Mail / courier): 2-4 business days
UK express: 1-2 business days
European Union (Royal Mail International, all 27 member states): 7-14 business days

Delivery times are approximate and can vary with customs procedures and courier workload. You will receive an email with a tracking number once your order is dispatched.

Shipping is calculated automatically at checkout, based on your delivery address, order weight and the shipping method you choose.

Free shipping on UK orders over £100.

Possibly. We ship from the United Kingdom, so orders arriving in the European Union may be subject to customs duties, import taxes and handling fees. These are charged by your local customs authority, are the responsibility of the recipient, and are not included in our shipping rates. We recommend checking your local customs rules before ordering.

Yes - you can request a return within 14 days of receiving your order. Email info@fenriscartridges.com with your order details and the reason for the return.

Returned items must be in their original condition and packaging unless we agree otherwise. Refunds are issued within 14 days of us receiving the goods, using the same payment method as the original purchase. Return shipping costs are the customer's responsibility, and original shipping costs are non-refundable.

Full details are in our Refund policy.

No. For hygiene and health and safety reasons, opened tattoo cartridges and any cartridges that have been used or tested cannot be accepted back.

Email info@fenriscartridges.com with your order number, a description of the defect and photos documenting the problem. We process complaints within 14 days of receiving the product and will either replace it or refund you.

If the parcel was damaged in transit, please draw up a damage report with the courier when you take delivery.

Please contact us first, then send returns to:

Fenris Cartridges
46 Castle Street
Liverpool, L2 7LA
United Kingdom

Yes. Every cartridge is EO-gas sterilised and produced to EN ISO 13485:2016 and EN ISO 11135:2014, with biological-indicator (BI) validated cycles. The LOT number and expiry date are printed on every box.

Cartridges are single-use, disposable products intended for professional tattoo artists working to health and safety regulations.

Fenris cartridges fit compatible rotary and pen-style tattoo machines. If you are unsure about your specific setup, email info@fenriscartridges.com and we will confirm before you order.

Prices are shown in GBP (£) and include VAT where applicable. Customers shopping from the European Union see prices in EUR at the current exchange rate. You are charged in the currency displayed at checkout.

Email info@fenriscartridges.com or use the form on our Contact page. We respond to all enquiries within 1-2 business days.

100%

(35)

(0)

The cartridges are fantastic for my realism work.
Precise and fine enough for details and soft shading as well as being sturdy enough for packing black.

These are by far the best needle cartridges I have used since I first tried cartridges in 2012 and have tried many brands since then and I have finally found the perfect brand , quality, precision is next to none and the best ink flow I’ve used amazing

I always used Kwadron cartridges as a go to in my carrier since the beginning but since trying Fenris Cartridges, in my opinion these are much more stable and precise than all the expensive Brands I have tried! The membrane is solid and the overall aesthetic of the cartridge makes it look and feel premium.

Also would like to give a shout out to customer service and the owner of the business as they couldn’t be nicer if they tried ! Great experience and would not use another Cartridge now!

I first received some Fenris needle samples that weren’t even my usual configuration, but I immediately loved the feel and performance. They ran incredibly smooth, with excellent stability and consistent ink flow.
After that, I ordered my preferred configuration, and I can honestly say they’re perfect. The quality is outstanding, they make tattooing feel effortless, and they’ve quickly become my go-to needles.
I’ll be working with Fenris every day from now on. Highly recommended to any tattoo artist looking for reliable, high-quality needles!

I used these needles for the 1st time yesterday, found them really smooth & precise! Fitted my machine well (Bishop Wand) no rattling. Excellent value for money & think I'm convinced to swop to these needles permanently!

Hi Sarah, we're thrilled to hear you had such a positive experience with our needles! Thanks for sharing your feedback and for considering a permanent switch.

1 2 3

Account

FAQ

Let customers speak for us